HBCF Insurance Claims

MAX Build has built its reputation on seamlessly executing major Home Building Compensation Fund (HBCF) insurance claims and systemic bathroom repairs to residential buildings.

A live construction site with occupants remaining at home has very particular demands, with critical success factors being communication, safety, cleanliness, access and process. MAX Build’s framework ensures the myriad stakeholders: owners, tenants, managers, consultants and insurer, are provided with regular information and full on-site protection.  

Our project team structure includes a full-time on-site Foreman and Quality Assurance Lead, as well as Construction Cleaner. It is our mission to ensure that stakeholders never have to face more upheaval through repeat rectification and nuisance mess that often mar projects.

services Include:

  • Systemic bathroom repairs

  • Major waterproofing failures

  • Resolution of design defects

Case study: 199 Pyrmont St

Sydney’s boom in multiple dwelling residential developments has lead to a high volume of building defects, most notably, internal waterproofing failures in bathrooms. In this inner city property MAX Build remediated defective waterproofing to 176 bathrooms within a fully occupied residential apartment building, as part of a major HBCF insurance claim. 

The contractual program duration was 87 weeks. But upon commencement, MAX Build recommended the more effective and faster sheet membrane system instead of liquid, which lead to Practical Completion on bathroom repairs four months early. 

MAX Build coordinated and directed all apartment access requirements, Owners’ finishes selections, and the sign-off process. Our mandate was to respond to queries and concerns within 24 hours. We hung a chart on every apartment’s entryway outlining which day in the process we had progressed to and outlined the tasks involved.

Our remediation system is holistic, considering the client’s perspective, the challenges of delivering across a multilevel site, and getting a quality finish every time.

How we delivered: 


We understand that people like to physically see and touch fittings and fixtures in the selection process. That's why we established a showroom as a key part of our service.


Client Decision Making and transparency

We have a fine-tuned support process for finalising owner decisions, completing strata documentation, gaining access and ensuring required sign-offs within critical path timeframes. 



Our bathroom repair system checklist is set-up to be highly visible on each floor of the building and posted on each affected doorframe, mitigating the risk of miscommunication.

Remediation Process for multiple bathrooms